Wordventure Support

Wordventure is free to download, and the first level of every place is free. Wordventure Premium is a monthly or yearly subscription that unlocks every level in every place. New subscribers can start with a free trial.

Subscriptions are managed by Apple, not by Wordventure. To cancel:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then Subscriptions.
3. Select Wordventure and tap Cancel Subscription.

You keep Premium until the end of the current billing period. If you're in a free trial, cancel at least 24 hours before it ends to avoid being charged.

Make sure both devices are signed in with the same Apple ID. Then open Wordventure, go to the Premium screen, and tap Restore Purchases. Your subscription belongs to your Apple ID, so it works on all your Apple devices.

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Wordventure charge, and request a refund. If you get stuck, email us and we'll help.

Open the settings inside the app and choose the language your child is learning: English, or Chinese with pinyin. Chinese also adds a Find it mode for reading characters. You can set the meaning language there too: English, Chinese, French, German or Spanish.

Each place in the town (the zoo, the pet shop, the supermarket and so on) has three levels: Beginner, Intermediate and Advanced. Each level has its own picture and its own set of words. Your child can pick any level in any place; there's no set order to follow.

• Check that Wordventure is allowed to use the Microphone and Speech Recognition in the iOS Settings app.
• Try a quieter room, and have your child speak clearly toward the device.
• Depending on the device, speech recognition may need an internet connection.
• If it still won't listen, your child can type the answer with the keyboard instead.

Wordventure speaks each word with your device's built-in voices. If you hear nothing, check the side ring/silent switch and turn up the volume. You can add higher-quality voices under Settings → Accessibility → Spoken Content → Voices.

Words your child misses can be kept as flashcards from the summary at the end of a round. Each saved word comes back on the day it's due, at growing gaps: after 1, 2, 4, 7 and 14 days.

When dark mode is on, the map and scenes switch to night-time art. The places and words are the same. If you'd rather see daytime scenes, check the appearance setting on your device (Settings → Display & Brightness) and the settings inside the app.

Wordventure syncs progress, flashcards and settings through your own iCloud. There's no separate login. Please check that:

• Each device is signed in to iCloud with the same Apple ID (Settings → your name → iCloud).
• Each device has an internet connection.
• You've opened Wordventure on both devices. Syncing can take a few minutes after progress changes.

Yes. Wordventure has no account and no ads, and asks for no contact details. Progress stays on your device and in your own iCloud. Say it uses Apple's speech recognition and the app doesn't record or keep audio. We collect only usage and crash data to keep the app working. Full details are in our Privacy Policy.